Policy
Cancellations & rescheduling.
Stuff comes up. Here's how I handle it.
If you need to cancel or reschedule a regular lesson
Applies to private, semi-private, and group lessons.
- 24+ hours out — no problem. Email us at admin@maritimetennis.com and we'll find another time. No charge.
- Less than 24 hours out — we've held the slot for you, so we ask for 50% of the lesson rate. If something genuinely urgent comes up — illness, family stuff — just let us know. We're not hardliners.
- No-show — full rate.
If I need to cancel
- Weather — PEI weather happens. We'll reach out as early as we can and reschedule, no charge.
- Illness or anything else — we'll let you know as soon as we do, and find a new time at no charge.
Running late
If you're going to be more than 10 minutes late, shoot us an email at admin@maritimetennis.com so we know you're coming. The lesson still wraps at the originally scheduled end time.
Refunds
If we cancel (weather, illness, anything on our end), you get a full refund to your card.
If you cancel: a full refund 24+ hours out, 50% inside 24 hours, no refund for no-shows. Either way, Stripe takes 5–7 business days to settle the refund back to your account.